Dimple always says it's an AI.
At the start of every call, in every language. You can't turn that off.
The boring stuff, in plain English.
A dental practice's reputation is one bad text away from damage. Here's exactly how Dimple behaves — and every rule on this page is enforced in code, not just promised.
Consent first.
Dimple only texts patients who agreed to be texted, and it keeps a record of when and how they agreed. If a patient texts your office first, Dimple can reply in that conversation — but it never uses that as an excuse to send marketing.
STOP means stop.
Any way a patient says it — "stop," "unsubscribe," "please don't text me" — Dimple stops, everywhere, within a minute.
Quiet hours.
No texts or calls from Dimple between 8 pm and 8 am in your time zone, and never outside the patient's own hours. The only exceptions: a verification code a caller asks for during a live call, and an immediate reply to a message a patient just sent.
Call recording follows the law where you are.
Some states require everyone on the call to consent to recording. Dimple knows which, and says the right thing in each.
A person is always one click away.
Your team can take over any conversation instantly. Billing questions, clinical questions and complaints go to a person automatically.
Patient information stays home.
Patient data lives in Dimple's own systems. It is never sent to email tools, automation tools, or marketing services. Transcripts are redacted. We sign a Business Associate Agreement with every practice, and Dimple does not go live on real patient data until the agreements on both sides are in place.
Dimple proves identity before it shares.
Before reading back a balance, insurance details or anything beyond a date and time, it texts a one-time code to the phone on file.
Failures are loud.
If a booking doesn't confirm, a text doesn't deliver, or anything else goes wrong, it shows up in your inbox with a plain reason. Dimple never reports success it can't prove.
No fake anything.
No fake reviews, no fake testimonials, no stock photos of patients who don't exist.
An emergency stop exists.
Our team can halt all outgoing activity for one practice or every practice at once, and you can see that status on your dashboard.
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